Refund policy

All sales are final

Every piece is printed, stretched and framed to order just for you. Because of this, all sales are final and we're unable to accept returns or exchanges, including for a different size or frame. This applies to all prints, special editions and original artwork.

Not sure which size or format is right? Email hello@victoriarosepark.com before you order and we'll gladly help you choose.

Changes & cancellations

Changes and cancellations can be made within 24 hours of placing your order. After that, your piece is already in production and we're unable to make changes. Email hello@victoriarosepark.com as soon as possible and we'll do our best to help.

Damaged, defective or incorrect orders

We pack every piece with care, but if your order arrives damaged, defective or incorrect, please email hello@victoriarosepark.com right away with your order number and photos of the artwork and the box it came in. We'll make it right with a replacement or a refund.

EU 14-day cooling-off period

If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, as long as items are in their original condition. To start a return, email hello@victoriarosepark.com before sending anything back.

Refunds

Where a refund applies, we'll issue it to your original payment method within 10 business days of approval. Please allow extra time for your bank or card provider to process it. If more than 15 business days have passed since approval, contact hello@victoriarosepark.com.